Returns & Exchanges
At THEIA, we want you to be completely enamored with your purchase, which is why we offer a seamless 30-day return policy for all unworn garments in their original condition. If your selection isn't the perfect fit, we are committed to making the exchange or refund process as effortless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact.
Affix Shipping Label
Download and print your prepaid shipping label from the portal and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier partner and keep your tracking number to monitor your return's journey back to our atelier.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing